MFDA Fall Fest Annual Convention - Oct. 17, 2023
Grief Care for Families of Fallen Heroes or US Servicemembers - July 19, 2023 1:00 - 2:00pm Central Time (1 CEU) Cost: Free for NFDA Members
The team at Dover Port Mortuary provides care to families of U.S. Servicemembers who are killed overseas. When deceased military personnel return to the U.S. through Dover Air Force Base, the chaplains at AFMAO lead religious rites, pastoral care for families and the mortuary staff as they prepare the fallen to be returned to their loved ones. Using training gained from the grief companioning philosophy, as well as experiences honed through life, formal education, military, and hospital chaplain experiences, AFMAO chaplains provide care, service and support to families at Dover. Chaplain Kilgore will discuss how his team meets and cares for families at these traumatic times and the days immediately following their loss. He will also speak on his experience in assisting senior military leaders express condolences to families and the benefits of building rapport with a team and those you support.
How to Get More Calls in 2024 - Oct. 18, 2023 1:00 - 2:00pm Central Time (1 CEU) Cost: Free for NFDA Members
Make Digital Marketing Work for You!
As a funeral home owner, you’ll need to step up your game if you wish to survive, let alone thrive. In this session, Welton Hong explains how you can make digital marketing work for you to generate more calls. Marketing your firm on the internet doesn’t have to remain an enigma. There is a way to do it without throwing money away. How can you dominate your local market with online search? Why are five-star online reviews important and how can you generate more of them? How do you attract more preneed business? Welton will cover all these questions and more.
Death is NOt a Succession Plan: The Psychology of a Stress-Free Business Transition - Dec 06, 2023 1:00 - 2:00pm Central Time (1 CEU) Cost: Free for NFDA Members
While many experts can provide legal advice or help with increasing your EBIDTA (earnings before interest, taxes, depreciation, and amortization), the most important planning for transitions are the expectations, arrangements, and harmony among family and key staff members. Family businesses that focus only on contracts and finances but ignore the psychological side of transitions can run the risk of misunderstandings, arguments, and family estrangement. In this presentation, Dr. Troyer will discuss a step-by-step process that begins early and provides several key mindset shifts to help prepare leadership and the next generation for a harmonious family funeral business transition.